Shipping Policy

Which countries you deliver to ?

delivers to the GCC region and many countries in the world. You can select your country at checkout!

International Warranty

  • If you receive a faulty product, just make sure to return it within 14 days of receiving your parcel and we’ll refund your money.

  • We will not cover the damage caused to your ordered items if the required safety procedures and usage instructions aren’t followed.

 Customs and Import Duties (International)

  • For most shipments, customs/import duties are applied once the parcel reaches its destination country.

  • Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.

  • Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

  • Customs duties and taxes are non-refundable once charged. If you refuse delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.

  • Depending on the specific product you have ordered and the country we are shipping to, our courier partner might ask you for certain documents (e.g. National ID, Tax ID or NOC letters) which needs to be shared by you, in order to complete and clear the requirements of the customs department.

  • It is essential that you stay a step ahead by getting familiar with these common customs documents before placing an order to avoid any such inconvenience.

Order Tracking

  • We’ll send you an email confirming your order as soon as it’s successfully placed.          
  • The email will include tracking number and shipping courier URL

What do I have to present at the time of delivery?

You may be required to present a valid ID, driver's license or passport at the time of delivery.

Delivery Duration and Charges

  • Delivery Duration for UAE orders is 3 to 5 days
  • Delivery Duration for International orders is 7 to 10 days
  • Charges are calculated at checkout page based on your address and order details 

Multiple Shipment/ Orders

The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement